bajkk's Privacy Policy

1.1 Registration Information

When you create an account on bajkk, the following information is collected from you:

• Full name (in Bengali or English)
• Mobile phone number
• Email address (if applicable)
• Date of birth (for age verification)
• Your chosen username and password

1.2 Identity Verification (KYC) Information

In the interest of secure transactions and fraud prevention, bajkk may collect the following documents when required:

• National Identity Card (NID) or passport
• Relevant bank account details
• Mobile banking number (bKash, Nagad, Rocket)

This information is used solely for the purpose of identity verification and financial security.

1.3 Financial Transaction Information

Payment information is collected to process deposits and withdrawals. Transaction IDs and amounts received when using payment methods available in Bangladesh — bKash, Nagad, Rocket, and bank transfer — are stored.

2.1 Information Provided Directly

When you fill in the registration form, make a deposit, contact the support team, or take part in promotional activities — you provide information to us directly.

2.2 Automatically Collected Information

The following technical information may be collected automatically while you use the platform:

• IP address and device identification number
• Browser type and operating system
• Time spent on the platform and list of pages visited
• Gaming history and betting records
• Login and logout times

2.3 Information Received from Third Parties

Additional information may sometimes be collected through authorised third parties for the purposes of identity verification or fraud prevention. In such cases, all applicable legal regulations are fully followed.

bajkk uses the information you provide only for the legitimate purposes listed below:

• Account Management: Ensuring your account is created, maintained, and operated.
• Service Delivery: Keeping gaming, betting, and payment-related services running.
• Security Assurance: Preventing fraud, money laundering, and irregular activity.
• Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
• Customer Support: Resolving your complaints, questions, and requests promptly.
• Platform Improvement: Analysing user experience to improve the quality of our services.
• Promotional Communication: Sending notifications about special offers and bonuses, subject to your consent.

4.1 Security Technology

bajkk uses industry-standard SSL (Secure Socket Layer) encryption technology to keep your personal information secure. Our servers and databases are regularly audited to maintain high security standards. Your password is stored in encrypted form and is never kept in plain readable form under any circumstances.

4.2 Retention Period

Your personal information is retained for as long as necessary or legally required. Even after an account is closed, certain information may be retained for a set period due to legal obligations. Once the need has passed, we arrange for the information to be deleted in a secure manner.

4.3 Response to a Data Breach

Should an unexpected security breach occur, bajkk will immediately launch an investigation and, where applicable, notify affected users in a timely manner. Our security team remains active around the clock to ensure remedial action is taken.

bajkk does not sell your personal information to third parties. Only the necessary information may be shared in the limited circumstances below:

• Payment Processing: Relevant information is shared with authorised payment service providers such as bKash, Nagad, Rocket, and bank transfer to complete transactions.
• Game Providers: The minimum information required to manage gameplay is shared with authorised game software providers such as Pragmatic Play, Spribe, JILI, and PG Soft.
• Legal Authorities: We are legally required to provide information in response to a court order or lawful government directive.
• Fraud Prevention: Information may be shared with regulatory authorities to prevent money laundering or fraud.

In all such cases, only the minimum amount of information necessary is provided.

6.1 What Are Cookies?

A cookie is a small text file stored in your browser. bajkk's website uses cookies to function smoothly and to improve your user experience.

6.2 Types of Cookies

• Essential Cookies: Essential for maintaining login status and managing sessions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand how many visitors come to each page.

6.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

bajkk believes you should have full control over your own information. Your rights are described below:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If there is an error in your information, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to Object to Processing: You may object at any time to your information being processed for marketing purposes.
• Right to Data Portability: In certain cases you may request your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email.

bajkk strictly operates for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Date of birth is verified at registration, and any account identified as belonging to a minor is immediately closed.

If it comes to our attention that a minor has created an account, we will immediately delete the relevant information and permanently close the account.

bajkk reserves the right to amend this Privacy Policy in part or in full at any time. In the case of significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• You will be informed via your registered email or mobile notification (if you have given your consent).

Continued use of the platform after any changes will be taken as your agreement to the revised policy. We recommend that you check this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. bajkk's customer service team is available in Bengali 24 hours a day, 7 days a week.